PLEASE READ CAREFULLY – This section is very important
We use a large Pallet Distribution Network for Nationwide Deliveries. Your pallet will be collected from our depot and taken to a ‘Central Hub’. From there it is allocated to a delivery company for that area. Please note that these companies will have set routes for deliveries in your area at a certain time every day so it is likely they will inform you of an estimate time for Delivery.
Your pallet will be delivered by a Truck with a Tail-lift, using a hand driven pallet truck. The truck driver will phone you to inform time of delivery. (we would recommend that someone be home for this) It is vital that all your contact information and Address (Eircode) are correct.
You must ensure there is adequate access to your house.
No overhanging branches, no steep inclines or gradients.
Please note the hand pallet truck can NOT travel over grass, gravel, kerbs or loose stones.
In the event the Driver cannot access your property they may have to leave the pallet outside or near your premises. (i.e. Kerb-side delivery).
The driver of truck is NOT obliged to put your pallet into a shed, garage or store house.
Please note that the driver will make every effort to deliver the goods to the desired location. Failure to deliver due to customer not being present or failure to advise us that access is unsuitable will result in a repeat delivery charge.